Communications is Key!
Sara says: Cheryl and I teach graduate students and we’ve discovered that many don’t write well. It’s a rampant problem and when we mention it, some students get a real “deer in the headlights” look. They don’t have a clue where to start. Now, this isn’t going to be a rant about today’s youth not being able to write. It’s about a leader’s responsibility to good communications. The quizzical look from our students, whether it means “I don’t know what you are talking about” or “I don’t know what to do about it” is not a sufficient response. A leader’s job – right up there with delivering results to the shareholder’s – is communicating. Leaders must always be on the lookout for 1) the most effective ways to communicate and 2) the number of ways they can deliver the message.
Lou Gerstner who wrote about the turnaround of IBM, wrote in his book, Who Says Elephants Can’t Dance?, “Personal leadership is about communication, openness, and willingness to speak often and honestly, and with respect for the intelligence of the reader or listener.” I heard Gerstner tell an audience of IBM executives that, “you cannot over communicate. You are responsible to communicate your vision in every memo, every conference call, every interview.” If change in a company fails, look first to the leader and their ability (and tenacity) in articulating the change.
Cheryl offers: Our friend and ally blogger, Bob Morse, posted this question only a few days earlier in June: Q #184: Has the ability to write well become obsolete? Bob’s answer was “No, and I am convinced it never will.” I agree with Bob and Sara. The responsibility to teach, practice, and role model good communications reside with leadership; be it the school system or in corporations. “Have you ever thought about the fact that the great philosopher Socrates had a student named Plato, and that Plato had a student named Aristotle?” This comes from the book, “If Aristotle Ran General Motors” by Tom Morris. Morris goes on to say, “Given the right context of intimate and sustained association, greatness gives rise to greatness.” If that doesn’t inspire a teacher or leader to invest the time to teach their students/employees the value of clear, concise, and grammatically correct communication, I’m not sure it can be done!